Shipping policy
SHIPPING & DELIVERY POLICY
At LAVIDA, we take great care in preparing, packing, and dispatching every order so that your products reach you safely and in excellent condition.
This Shipping & Delivery Policy explains how orders placed through the LAVIDA website are processed, shipped, and delivered.
1. ORDER PROCESSING
Once your order has been successfully placed and payment has been confirmed, you will receive an order confirmation at the email address and/or mobile number provided during checkout.
Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.
Certain products, including customized, made-to-order, oversized, furniture, or special-order items, may require additional processing time. Where applicable, an estimated timeline may be mentioned on the relevant product page or communicated to you after your order is placed.
2. SHIPPING WITHIN INDIA
LAVIDA currently ships to serviceable locations across India.
Delivery availability may vary depending on your PIN code, product size, product type, and the availability of our courier or logistics partners.
If we are unable to deliver an order to your location, our team will contact you using the details provided with your order.
3. ESTIMATED DELIVERY TIME
Standard orders are generally delivered within approximately 5–10 business days after dispatch, depending on the delivery location.
Delivery to remote or certain non-metro locations may take additional time.
Furniture, oversized products, customized products, and made-to-order items may have longer delivery timelines.
All delivery timelines provided by LAVIDA are estimates and may vary due to circumstances including courier delays, weather conditions, public holidays, operational disruptions, or other events beyond our reasonable control.
We will make reasonable efforts to ensure that your order reaches you as quickly as possible.
4. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on the order value, delivery location, product size, weight, and applicable shipping method.
Any free-shipping promotion offered by LAVIDA will be subject to the conditions communicated with that offer.
5. ORDER TRACKING
Once your order has been dispatched, tracking information will be shared with you where tracking is available from the applicable logistics provider.
You may use the tracking details provided to follow the progress of your shipment.
Please allow some time after dispatch for the courier partner’s tracking system to update.
6. DELIVERY ATTEMPTS
Our courier or logistics partner may contact you by phone, SMS, email, or other available means to facilitate delivery.
Please ensure that the phone number, address, PIN code, and other delivery information entered during checkout are accurate.
If delivery cannot be completed due to an incorrect or incomplete address, repeated unavailability of the recipient, refusal to accept the shipment, or another circumstance attributable to the customer, additional shipping charges may apply for re-delivery.
7. INCORRECT SHIPPING ADDRESS
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your delivery address after placing an order, please contact LAVIDA as soon as possible.
We will make reasonable efforts to update the address if the order has not yet been dispatched.
Once an order has been shipped, we may not be able to change the delivery address.
8. DAMAGED PACKAGES
We take considerable care when packaging LAVIDA products for delivery.
If your package appears significantly damaged, opened, or tampered with at the time of delivery, please document the condition of the package before opening it.
If you receive a damaged, defective, or incorrect product, please contact LAVIDA within 48 hours of delivery and provide your order number along with clear photographs and/or videos of the product and packaging.
We recommend recording an unboxing video, particularly for fragile, oversized, or high-value products, as this may help us investigate and resolve transit-related issues efficiently.
Please refer to our Returns & Refunds Policy for further information regarding damaged or incorrect products.
9. DELAYED ORDERS
Occasionally, an order may experience an unexpected delay while in transit.
Delays may occur due to courier operations, weather conditions, regional restrictions, public holidays, high-volume periods, logistical disruptions, or circumstances beyond our reasonable control.
If your order is significantly delayed, please contact our customer care team and we will assist you in checking the status of the shipment.
10. LOST OR MISSING SHIPMENTS
If tracking information indicates that your order has been delivered but you have not received it, please first check with members of your household, building reception, security personnel, or any other person who may have accepted the shipment on your behalf.
If the package still cannot be located, please contact LAVIDA promptly with your order details.
We will coordinate with the relevant courier or logistics provider to investigate the shipment and assist you with the appropriate resolution.
11. PARTIAL SHIPMENTS
In certain circumstances, products within the same order may be dispatched separately.
If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.
You will not be charged additional shipping fees solely because LAVIDA chooses to divide an order into multiple shipments, unless otherwise agreed with you.
12. FURNITURE & OVERSIZED PRODUCTS
Furniture, large wall art, oversized rugs, and other bulky products may require specialized logistics arrangements and may have longer delivery timelines than standard products.
Customers are responsible for checking the dimensions of furniture and oversized products before ordering and ensuring that the product can reasonably pass through entrances, doors, staircases, elevators, corridors, and other access points at the delivery location.
Where specialized delivery, installation, or additional handling charges apply, these will be communicated where applicable.
13. CUSTOMIZED & MADE-TO-ORDER PRODUCTS
Customized, personalized, and made-to-order products may require additional production time before dispatch.
The estimated production and delivery timeline may vary depending on the product and customization requested.
Where applicable, our team will communicate the expected timeline to you.
14. INTERNATIONAL SHIPPING
Unless international shipping is specifically made available during checkout, orders placed through the LAVIDA website are currently intended for delivery within India.
If international shipping becomes available, applicable shipping charges, customs duties, taxes, and delivery conditions may vary according to the destination.
15. SHIPPING & RETURNS
Shipping and delivery are separate from product returns.
For information regarding return eligibility, exchanges, cancellations, and refunds, please refer to our Returns & Refunds Policy.
16. CONTACT US
If you have any questions about your shipment or require assistance with an order, please contact LAVIDA using the customer care details provided on our website.
When contacting us regarding an existing order, please include your order number so that we can assist you efficiently.
LAVIDA
Thoughtful Design. Timeless Living.